![]() The Ledger reached out twice by email last week to Observer executive editor Rana Cash regarding the paper’s response to customer complaints. It’s that they are either ignoring the complaints or not working diligently to get those complaints resolved.” What’s driving their ratings down isn’t the number of complaints that they have generated, though that has increased dramatically over the last couple years. We can’t say ‘Don’t do business with that company.’ But pay attention to what other customers’ experiences have been, and use that as a leading indicator when you are choosing to do business with someone.”Īsked specifically about the ratings for The Observer and Carowinds, Bartholomy said: “What’s driving the Carowinds and The Charlotte Observer is just their lack of responsiveness to customer complaints. It’s multiple consumers with multiple complaints. It’s not just one consumer who had an issue. “If you choose to still want to do business with the company, then be prepared. “The worst ratings we have given to a company, they have earned it for lack of responsiveness,” Bartholomy says. The BBB gives letter grades to companies based on their responsiveness to consumers: The Observer earned a “B-” and Carowinds earned an “F,” he says, and both lost their BBB accreditations in the last few years because of rising numbers of complaints. ![]() The list the BBB provided does not include national companies, like Charlotte-based banks and out-of-state-based cable TV operators, and sorting by the number of complaints doesn’t factor in the companies’ size or number of customers.īut Tom Bartholomy, president and CEO of Better Business Bureau of the Southern Piedmont and Western North Carolina, says that being aware of companies that are sources of frequent complaints can help consumers make decisions. The Ledger asked the Better Business Bureau for a list of local businesses with the most BBB complaints.
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